This foundational course provides a clear understanding of retail banking and its essential role in the Nigerian financial system. Learners will explore the core services retail banks offer such as savings, loans, payments, and customer support and how these services empower individuals, families, and small businesses.
The course draws on real-life Nigerian examples to highlight how retail banking supports financial inclusion, economic growth, and everyday convenience. It sets the stage for deeper learning on customer service, compliance, digital banking, and financial products in later modules.